Member Care: Live Voice

Our MAX Member Care Center team is here to assist members with their questions.  Whether it’s making a payment, finding an agent, or inquiring about a policy, our team is here for MAX members.  Moreover, we answer the phone with a live voice and a smile.  Don’t take our word for it.  Check out the testimonials below from members:

“All of my phone calls are always answered, by person. I love that you don't have an automated answering service. Any questions or problems that I have had are resolved quickly. Working with MAX MutualAid [eXchange] has [been] easy and pleasant.”

-Customer since 2016


“It is so refreshing to make a phone call to MAX. I am always met with the voice of a friendly, courteous and professional person. Unlike other insurance companies that I dread to call, with MAX I feel welcomed and valued. Thanks for being this kind of presence in my world!”

-Marlene W., customer since 2017


“I appreciate that there is always a REAL person on the other end of the phone and my questions are answered thoroughly.”

-Customer since 2016


“Quality customer service and always a "real person" contact. Every person who answers the phone is knowledgeable and able to answer any question.”

-Alisa P., customer since 2017


Are you ready to become a MAX member?  Call us today at 877-971-6300. We would be happy to help you and answer your call with a friendly, live voice.

What to Expect When You Call Our 800 Number

So, you are ready to buy insurance for your home, farm, auto, church or business? Maybe an umbrella or life policy too? If you are completing your search for insurance products online, you may opt to complete a form which will alert a staff member to contact you. Or, you may choose to dial an 800 number and speak to a company representative. MAX offers both options and today we thought we’d concentrate on the 800 number option.

When you call our 800 number, you will speak to a live voice during our regular business hours. Not an automated machine that asks you for an extension. Our Sales and Service Center team will be more than happy to help you. Our team is quite knowledgeable and will explain insurance terms and coverages in plain simple English. Let’s face it – insurance can be quite confusing! We also answer the phones with a smile. Good WOW service is our mantra and you will have a pleasant conversation with any of the members of our team.

So, go ahead and call us today at 877-971-6300! We can’t wait to help you!