MutualAid eXchange (“MAX”) is here to help you restore wholeness after a loss, whether your loss is small or large.  Our team is here to assist you in your time of need.
There are several ways to notify MAX of a loss to your home, farm or rental property:
  • Log into the Member Care Center website at
  • Call our toll free number 877-971-6300 to report your claim directly during business hours. Your call will be answered by a member of our team to gather the information.
  • Contact your MAX agent located on your Declarations Page or find your MAX agent here.
  • If you need assistance after hours, we provide 24 hours claims reporting. Simply call the 877-971-6300 number and you will be prompted how to report emergency and non-emergency claims.  Or click here to report an emergency claim online if you are unable to call us.
Are you prepared?  Check out these resources that could be helpful in your emergency planning process:

Flood Checklist

Flood Emergency Response Plan

Preparing for a Hurricane

Wind Checklist

Flexible Claim Payment Options

View MAX's flexible claim payment options here.

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What should you do in the event of a loss?

Check out our Claims Learning Center for more information about:

Fraud Reporting:

Insurance fraud costs are estimated to cost billions of dollars each year. It is not a victimless crime as ultimately all costs are passed down to consumers. If you have any information that may help MutualAid eXchange (MAX) in identifying insurance fraud, please call our toll free number 833-552-1701.   Please note that all calls are anonymous.

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Claims Testimonial
Claims Testimonial
Claims Testimonial
Claims Testimonial
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Do you have a claim in process and wish to send documents or photos to your claims adjuster?  Email them to