If you have a MAX policy, you probably bought it from an Independent Agent. As your agent, they are the best place for you to start with questions about your coverage or policy. To make it easier, we provide your agent's contact information on all your documentation. If you aren't able to reach your agent, you can reach us at 877-971-6300.

If you bought directly from us then we are your agent. Contact us at 800-832-4689 with your policy number handy and we will be happy to help you.

Access Your Policy

MAX Members can access their policy on the MAX Member Care Center website at myaccount.maxinsurance.com.  If you have not created a login, click the “Register” button.

Report a Claim

There are several ways to notify MAX of a loss to your home, farm or rental property:

  • Log into the Member Care Center website at myaccount.maxinsurance.com.
  • Call our toll free number 877-971-6300 to report your claim directly during business hours. Your call will be answered by a member of our team to gather the information.
  • Contact your MAX agent located on your Declarations Page or find your MAX agent here.
  • If you need assistance after hours, we provide 24 hours claims reporting. Simply call the 877-971-6300 number and you will be prompted how to report emergency and non-emergency claims.  Or click here to report an emergency claim online if you are unable to call us.

More information is available in our Claims Center.

Report Insurance Fraud

Insurance fraud costs are estimated to cost billions of dollars each year. It is not a victimless crime as ultimately all costs are passed down to consumers. If you have any information that may help MutualAid eXchange (MAX) in identifying insurance fraud, please call our toll free number 833-552-1701.  Please note that all calls are anonymous.

Fraud Reporting Phone:  833-552-1701

Find a MAX Agent

Are you interested in learning more about MAX and our insurance products?  You can locate a MAX appointed agency here.

Agency Appointment Inquiries

Independent agents can learn more about MAX on our Professional Agents Wanted page.