Have a question?  Check out our Frequently Asked Questions below.  You may also call us at 877-971-6300 or click our live chat button for more assistance.

1. GENERAL FAQs

The MAX member service toll-free number is 877-971-6300.

Contact your local MAX agent or call our toll free number at 877-971-6300.  You can also complete a Get Started form on our website.

If you want to report a claim, call 877-971-6300 as soon as possible.  Whether your claim is big or small, our goal is to provide excellent service and restore wholeness in the most feasible way possible.

Visit our Member Care Center at http://myaccount.maxinsurance.com/

The Member Care Center allows you to:

– Opt In/Out of electronic policy access
– Make online payments
– View policy documents
– Schedule payment reminders
– Report new claims/view claims history
– Update contact information

Visit our Member Care Center at http://myaccount.maxinsurance.com/

The Member Care Center allows you to:

– Opt In/Out of electronic policy access
– Make online payments
– View policy documents
– Schedule payment reminders
– Report new claims/view claims history
– Update contact information

Visit our Member Care Center at http://myaccount.maxinsurance.com/

The Member Care Center allows you to:

– Opt In/Out of electronic policy access
– Make online payments
– View policy documents
– Schedule payment reminders
– Report new claims/view claims history
– Update contact information

Visit our Member Care Center at http://myaccount.maxinsurance.com/

The Member Care Center allows you to:

– Opt In/Out of electronic policy access
– Make online payments
– View policy documents
– Schedule payment reminders
– Report new claims/view claims history
– Update contact information

Call our toll-free number at 877-971-6300, contact your MAX agent, or visit our Member Care Center at http://myaccount.maxinsurance.com/

The Member Care Center allows you to:

– Opt In/Out of electronic policy access
– Make online payments
– View policy documents
– Schedule payment reminders
– Report new claims/view claims history
– Update contact information

You can view our privacy policy here by clicking on this PDF.

MutualAid eXchange (“MAX”) believes in a set of core values that derive from our founding Mennonite, Brethren and other Anabaptist faith communities. MAX employees, representatives, and members subscribe to and practice these values.  Click here to view our Statement of Shared Values.

From humble beginnings serving faith communities, MutualAid eXchange (“MAX”) has chosen to be more than just an insurance company.

MAX created Mutual Aid Ministries (“MAM”) to help bring wholeness to people facing extreme financial hardship and to programs in the communities it serves.  Learn more here.

As a cooperative, your annual MAX membership fee establishes your ownership stake in the enterprise and helps support our Mutual Aid Ministries programs in the communities we serve.  Membership* is required to have access to a MAX insurance policy.

No, flood is not covered but your MAX agent can help you get coverage.

2. INSURANCE SCORE FAQs

An insurance score is calculated using your credit information.  Insurance scores have been shown in numerous studies to be a very good indicator of future insurance claims.

MAX builds its rate structure with various levels of discounts applied based on a variety of factors such as prior claim history, age of home and insurance score among others.  Those with the highest insurance scores receive the highest discounts for that factor.  Therefore, while you may have great credit, you may not be getting our highest discount since your insurance score did not fall in the most favorable insurance score range. As a result, your state requires that we send a notice to alert you of this fact.

First, you may want to contact LexisNexis at 800-456-6004 or on the web at www.consumerdisclosure.com and review your information for errors.  If you find errors and have them corrected, we can see if you qualify for a more-favorable rate. You will need the credit report reference number from the first page when contacting them.

On your own, LexisNexis suggests that you pay bills on time, maintain low balances on credit cards, apply for and open new credit accounts only as needed, and get rid of credit cards you don’t need.

No, insurance scores are not the same as credit scores. While they consider the same information, insurance scoring models are designed to help predict future claims.  Credit scores are designed to aid financial institutions on the likelihood a client will repay a loan.  Since insurance scores and credit scores measure different outcomes, they may not have the same results.  Click here for more information.

This score helps us more accurately price our insurance products based on a member’s likelihood of having a claim.

MAX works with LexisNexis, a national leader in developing insurance scores among many other products.  The insurance score is based on one’s credit information as noted above.  Payment history, length of credit history and how much debt is carried are major factors in determining a score.

This score would have no meaning to the member, nor anyone else.  As a result, MAX will not share or discuss your insurance score or report details with anyone, including you.  It is strictly used in the rating of the insurance policy.  The insurance scoring model MAX is using in its rating has been filed and approved by your state insurance department prior to its use.

In the event your insurance premium is adversely impacted by your insurance score, MAX will provide you with details on how you may obtain a free copy of your report.  In addition, if you then find there are errors in your information, you can utilize the reference number from the report to dispute this information with the credit bureau.  Please know that while LexisNexis has provided us with the insurance score, they did not make the decision to influence your insurance premium.  You may find additional answers to specific questions about your credit information on-line at www.consumerdisclosure.com.

* Terms and conditions of membership may vary based on applicable state law and insurance policy type and is subject to change.