We value our MAX Agency Partners and this month we would like to introduce you to one of them – Tom Petti at InsureitOhio in Madison County, Ohio. Phil Blount, our Regional Sales Manager, asked Tom some questions about his agency and why they choose MAX for many of their clients. Check it out:
Q: What do you like about MAX?
A: MAX is a great insurance company to place business with. There are enough coverage options and products available to suit most risk profiles, and do it at a competitive price. However, once you get passed the nuts and bolts of product and price, the people of MAX are what really make the company a joy to write for. Over the years I have had one good experience after another whether it be billing, claims, underwriting, or simply a customer service call.
Q: In what ways does your agency support your community?
A: Our agency believes that being involved in the local community is important. It really sets the local agent apart from the large direct writers. We participate in local Chambers of Commerce, COSE (Council of Smaller Enterprises), and the Greater Cleveland Growth Association. I also attend many community events in a more unofficial capacity. Sometimes it’s nice to just be out and seen in the community without always having to be there for business attracting purposes. My wife and I go to local fairs, school sporting events, and are members of some local clubs.
Q: Why do you believe someone should use an Independent Agent?
A: Placing business through an independent agent is not for everyone. There is certainly a place for the large, impersonal direct writers and the customers they serve. However, if an individual sees value in having a local person to person relationship with an insurance professional that is actually motivated to provide a proper insurance package for them, the independent agent is the way to go.
Q: What are some coverage issues that you are seeing right now that you want your customers to be aware of?
A: One of our main jobs is to educate the customers we serve. Water back up is many times one of those optional coverages that people don’t know they need until something bad happens. Many times, after explaining what this coverage is for and why they really should have at least a modest amount, the customers are happy to add it to their policy. Auto liability limits are also an issue. For many agents, we’ve been writing 100/300 for a long time. This may have been adequate ten or fifteen years ago, but with the ever increasing costs of medical care, it does not go as far as it used to. We like to offer 250/500 along with an optional umbrella, at least for conversation and customer education.