MutualAid eXchange (“MAX”) believes in a set of core values that derive from our founding Mennonite, Brethren and other Anabaptist faith communities. MAX employees, representatives, and members subscribe to and practice these values as conditions of their association with the enterprise.
MAX is FAIR. We believe in treating others as we would like to be treated.
We strive to keep our rates competitive, our customer service top caliber, and our claims service prompt and fair. We work hard to provide the best value for our members’ insurance investment. Our employment and compensation policies recognize the importance of family and community. We embrace peaceful arbitration and mediation as the best ways to settle disputes and conflicts.
MAX is FAITHFUL. We affirm and seek Higher Guidance from God, whose blessing extends to all people, no matter their particular spiritual pathway.
We practice our faith through our unique Mutual Aid Ministries program – the Heart of MAX – that dedicates a portion of MAX revenues to help individuals, families, and churches restore wholeness following an unexpected calamity.
MAX is SOCIALLY RESPONSIBLE. We believe business has a responsibility to do good in the world.
Working with our agents, we support worthwhile community projects. We are a cooperative whose members have a say in running the enterprise. We practice social and environmental responsibility through our operating and investment policies. We encourage and support our employees as they volunteer in their communities.